Conflict management

Constructive control and settlement of conflict

It is common sense that personal opinions and perspectives need not necessarily coincide with those of our neighbors. Quite contrary, they more often stand at cross-purposes. This applies private life as well as to business.

Different experiences make us judge circumstances differently; our goals may not be shared by or not be achievable for our peers, for what reason ever. All this involves a large potential for conflict. Even within ourselves, we often experience antagonistic goals, desires and wishes. These reasons, and many more to be mentioned, suggest that life without conflict is simply utopian.

But, what prevents us from recognizing and acknowledging conflict? Basically, it is just our own awe from disaccord. However, unresolved and suppressed disagreement is likely to live on as an undetected trouble spot, breaking out when it’s least expected. Such outbreaks will negatively impact the working climate at the expense of productivity and efficiency of our work.

Modul 1: dealing with and solving of conflicts

Successfully controlling and reconciling conflicts
This seminar is designed to enable participants recognizing conflict in time and thus resolving it in a positive manner, eventually leading to consent. Steps of cooperative (i.e. win-win-situations) solution of conflicts will for example be practiced in role play.

Finally, we will address the option of involving mediators. Mediation is an approach, which is suggested, if conflicting parties are incapable of attaining to settlement on their own – be it because escalation is imminent or because negotiation is blocked

Main topics

  • Recognition and acknowledgement of conflicts
  • Onset, progress and escalation of conflicts
  • Representing interests instead of insisting on positions
  • Joint approaches to resolution
  • Looking for win-win solutions
  • Confidence (re)-building
  • Settling a dispute through moderation and mediation
  • Mediation – preconditions and objective setting
  • Mediation – phases
  • Moderation- and negotiation techniques and skills


  • Participants are enabled to recognize conflict in time
  • Participants are capable of analyzing conditions around conflicts
  • Participants develop means for constructive resolution

Modul 2: conflict prevention

Prevent conflicts and avoid escalation
Life as such and professional interaction with others are not possible without conflicts. Conflicts which have not been dealt with or which have even been suppressed, keep on seething, they are in danger of erupting. They are a strain on the working atmosphere and consequently obstruct productivity.
Participants will learn to better recognize the causes and triggers of conflicts, to prevent the eruption of conflicts, to counteract escalation and to produce constructive solutions.

Main topics:

  • Function and effects of conflicts
  • Individual, personal and systemic causes of conflict
  • Communication and conflict
  • Competition and conflict
  • Aggression and conflict
  • Mobbing


  • Perceive and acknowledge latent conflicts
  • Overcome obstructions in communication
  • Clarify relationship levels
  • Build up trust
  • Enhance social skills
  • Look for solutions on a factual level

Conditions and terms:

Groups of 6-10 participants
Modul 1 (two days): 3.200 R
Modul 2 (one day): 1.700 R
Modul 1+2: 4.500 R